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FAQ
General information
Q: How can I contact customer service?
A: You can reach our customer service via email, phone, or the contact form on our website.
Q: Do I need to create an account to place an order?
A: No, creating an account is not required to place an order. However, having an account can make the checkout process faster for future orders, and allows you to track your order history. As a business customer you can also choose invoicing as a payment method.
Q: Which countries currently have access to the Lesjöfors online shop?
A: Our online shop is currently available in the following countries:
- Austria
- Denmark
- Estonia
- Finland
- Germany
- Ireland
- Italy
- Netherlands
- Norway
- Sweden
Q: Will more countries be added to the online shop?
A: Yes, we are continuously working to expand our online shop to additional countries. Stay tuned for updates!
Q: What if my country isn’t listed? Can I still purchase Lesjöfors products?
A: Absolutely! If your country isn’t listed, please contact our customer service team, and we’ll guide you through the best options for purchasing Lesjöfors products.
Q: How can I find other Lesjöfors retailers?
A: For a full directory of Lesjöfors retailers, please refer to our sales directory.
Product information
Q: Do you sell custom-made springs?
A: Yes, we offer custom-made springs. Contact our customer service for this request.
Q: Where can I find the specifications of the springs?
A: Specifications of each spring are listed on their individual product pages. Specifications and CAD drawings can be downloaded from the product page.
Q: What materials do you use for your springs?
A: We use a variety of high-quality materials for our springs. The material used for a specific spring is listed on its product page.
Orders
Q: How can I place an order?
A: You can place an order by adding the items you wish to purchase to your shopping cart on our website. Once you have all your items, proceed to checkout and follow the prompts to complete your purchase.
Q: Do you offer discounts for large quantity orders?
A: Yes, we offer discounts for large quantity orders. You can see staggered prices on the product pages. Please contact our sales teams team for higer quantities.
Q: What if an item is out of stock?
A: If an item is out of stock, you can still place an order, though delivery times may vary. For precise information, please contact customer service.
Q: Can I make changes to an order that has already been placed?
A: Yes, changes to an order that has already been placed can be made under certain conditions. Please contact our customer service as soon as possible to discuss your options.
Shipping & Delivery
Q: What is the delivery timeframe?
A: Delivery times vary depending on your location, selected shipping method, and the nature of your order. Standard shipping typically ranges from 1 to 3 business days, while express options offer faster delivery.
Q: Do you ship internationally?
A: We serve industrial clients worldwide, offering international shipping to selected destinations. Note that shipping times and costs will vary depending on the destination.
Q: What delivery options are available?
A: We offer standard and express shipping. The available delivery options for your location will be displayed at checkout.
Q: Can I use our own freight agreement for deliveries?
A: Absolutely. To register your freight agreement with your account, please send information about your desired carrier and your agreement number to: shop.fi@lesjoforsab.com. Once registered, it will be your default choice, but you can always switch to other shipping methods we offer.
Read more about shipping & delivery
Stock levels & delivery times
Q: What do the different stock status colors mean?- Green Marker (In-Stock Articles): These articles are readily available, and we display the quantity in stock so you know what’s currently on hand. You can also place orders for quantities exceeding our stock levels.
- Orange Marker (Articles with Estimated Lead Times): These articles are not currently in stock, but we provide an estimated lead time to help you plan. In most cases, we’re able to ship faster than the estimated lead time.
- Red Marker (Out of Stock): For some articles, we are unable to display estimated lead times, so they are marked as out of stock. However, you can still place orders for these articles, including those with stock levels below the requested quantity.
- Grey Marker (On-Demand Articles): Certain articles are available on demand. You can request these directly through our shop, and our Customer Service team will assist you with placing the order.
Q: Can I order more than the available stock quantity?
A: Yes, for in-stock articles (Green Marker), you can place an order for quantities beyond what’s currently available. Estimated lead times may apply for the additional quantities.
Q: What happens if an article is out of stock?
A: Out-of-stock articles (Red Marker) can still be ordered, even if they do not show an estimated lead time. Our team will keep you informed if any further updates arise regarding availability.
Q: How do estimated lead times work?
A: For articles with estimated lead times (Orange Marker), we display the expected time until the article becomes available. In many cases, we can ship faster than the estimated lead time.
Q: How can I request an on-demand article?
A: On-demand articles (Grey Marker) can be ordered directly through our shop, ( by submitting a quote request). If you need assistance, our customer service team is available to help with placing your order.
Q: Will I be notified if an article becomes unavailable after I order?
A: Yes, if any article in your order becomes unavailable, our customer service team will promptly contact you to provide an update and assistance as needed.
Returns
Q: Can I return an item?
A: Yes, but certain conditions apply. See our returns page for more information.
Billing & Payment
Q: What payment methods do you accept?
A: We accept credit and debit cards, as well as invoicing for logged-in business customers. Additional payment methods may be available based on your location.