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FAQ
Find answers to common questions about orders, products, shipping, returns, payments, and account management. All in one place.
General information
You can reach our customer service via email, phone, or the contact form on our website.
No, creating an account is not required to place an order. However, having an account can make the checkout process faster for future orders, and allows you to track your order history. As a business customer you can also choose invoicing as a payment method.
Our online shop is currently available in the following countries:
- Austria
- Belgium
- Denmark
- Estonia
- Finland
- Germany
- Ireland
- Italy
- Netherlands
- Norway
- Sweden
You can also see our complete range of stock springs in our global product catalog.
Yes, we are continuously working to expand our online shop to additional countries. Stay tuned for updates!
Absolutely! If your country isn’t listed, please contact our customer service team, and we’ll guide you through the best options for purchasing Lesjöfors products.
For a full directory of Lesjöfors retailers, please refer to our sales directory.
Product Information
Yes, we offer custom-made springs. Contact our customer service for this request.
Specifications of each spring are listed on their individual product pages. Specifications and CAD drawings can be downloaded from the product page.
We use a variety of high-quality materials for our springs. The material used for a specific spring is listed on its product page.
Orders
You can place an order by adding the items you wish to purchase to your shopping cart on our website. Once you have all your items, proceed to checkout and follow the prompts to complete your purchase.
Yes, we offer discounts for large quantity orders. You can see staggered prices on the product pages. Please contact our sales teams team for higer quantities.
If an item is out of stock, you can still place an order, though delivery times may vary. For precise information, please contact customer service.
Yes, changes to an order that has already been placed can be made under certain conditions. Please contact our customer service as soon as possible to discuss your options.
Shipping & Delivery
Delivery times vary depending on your location, selected shipping method, and the nature of your order. Standard shipping typically ranges from 1 to 3 business days, while express options offer faster delivery.
We serve industrial clients worldwide, offering international shipping to selected destinations. Note that shipping times and costs will vary depending on the destination.
We offer standard and express shipping. The available delivery options for your location will be displayed at checkout.
Absolutely. To register your freight agreement with your account, please send us information about your desired carrier and your agreement number. Once registered, it will be your default choice, but you can always switch to other shipping methods we offer.
Stock levels & delivery times
- Green Marker (In-Stock Articles): These articles are readily available, and we display the quantity in stock so you know what’s currently on hand. You can also place orders for quantities exceeding our stock levels.
- Orange Marker (Articles with Estimated Lead Times): These articles are not currently in stock, but we provide an estimated lead time to help you plan. In most cases, we’re able to ship faster than the estimated lead time.
- Red Marker (Out of Stock): For some articles, we are unable to display estimated lead times, so they are marked as out of stock. However, you can still place orders for these articles, including those with stock levels below the requested quantity.
- Grey Marker (On-Demand Articles): Certain articles are available on demand. You can request these directly through our shop, and our Customer Service team will assist you with placing the order.
Yes, for in-stock articles (Green Marker), you can place an order for quantities beyond what’s currently available. Estimated lead times may apply for the additional quantities.
Out-of-stock articles (Red Marker) can still be ordered, even if they do not show an estimated lead time. Our team will keep you informed if any further updates arise regarding availability.
For articles with estimated lead times (Orange Marker), we display the expected time until the article becomes available. In many cases, we can ship faster than the estimated lead time.
Registered business customers can choose a partial delivery option for articles with longer lead times. This allows you to receive available articles sooner, with the rest to follow.
On-demand articles (Grey Marker) can be ordered directly through our shop, ( by submitting a quote request). If you need assistance, our customer service team is available to help with placing your order.
Yes, if any article in your order becomes unavailable, our customer service team will promptly contact you to provide an update and assistance as needed.
Partial delivery option
This option is available exclusively to our registered business customers.
You can choose either to:
- Receive a single full delivery once all items are in stock.
- Split your order into two shipments with a partial delivery.
Yes, for partial delivery, payment is required by invoice. Credit card payments are not accepted for this option.
You have control over the timing of your first partial delivery. You can choose to:
- Receive the first shipment based on the dates provided in the freight options (standard or express if available).
- Postpone the first delivery to a specific date that works best for you.
If express shipping is available, it will only apply to the first shipment. The second shipment will use standard delivery.
You’ll receive two separate invoices—one for each shipment. The total shipping cost for both deliveries will be included on the first invoice.
No, you’ll only be charged once for the total shipping cost, which will be included in the first invoice.
Returns
Yes, but certain conditions apply. See our return policy for more information.
Billing & Payment
We accept credit and debit cards, as well as invoicing for logged-in business customers. Additional payment methods may be available based on your location.
Support and help
- Contact us
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Questions about products, orders, or support?
- Read our FAQ
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About Lesjöfors
Learn more about our history, expertise, and global presence.